OrthoRx is the simple, efficient solution to the complex orthopaedic DME environment.

FREQUENTLY ASKED QUESTIONS

Q: Why should we switch to OrthoRx? We’re making money on DME now?
A: Our experience shows that we can increase the revenue your practice realizes from DME. Our team will conduct a free analysis to determine if OrthoRx is the right choice for your practice. Many practices are not capturing 100% of the revenue opportunities and don't realize it.

Q: Our practice billing office handles all our insurance procedures. Won’t this be confusing?
A: Not at all. No one knows billing and collecting for DME better than OrthoRx, and the OrthoRx program is customized for your practice to ensure a seamless integration. Our program is a bit like a small business operating within your medical practice, and OrthoRx is the “consultant” that operates your business for a fee. All billing and collections for DME are handled for you, freeing up your administrator to focus on the primary aspects of your practice.

Q: Can you get us any products we want?
A: Yes. Again, our goal is not to change what you do, but improve efficiency, patient satisfaction as well as increase the profitability of what you do. We also can provide your physicians with the most up to date product and pricing information in all DME categories. We stay abreast of what the payors will and will not allow, which products require prescriptions or pre-authorizations, and new patient education instructions, warranties, or safety information.

Q: Will you work with our existing manufacturers and Sales Reps?
A: Absolutely. We recognize that local relationships are important, so we’ll work with you to ensure that longstanding relationships are not damaged but are instead enhanced. We’re confident we can help you meet the needs of more patients and increase the amount of revenue your practice receives from DME. We value the same manufacturers you do, and our program is designed to ensure maximum benefit for everyone involved.

Q: How can I be confident that the OrthoRx program complies with government regulations?
A: This program is a legal and ethical vehicle for orthopedic practices to capture various ancillary revenues. In fact, this business model was reviewed by the Office of Inspector General through the United States Attorney Office. After performing an in depth examination of the business arrangements, the government did not make any request for changes to the program, and did not pursue any action with regard to the Federal Anti-Kickback or Physician Self-Referral Laws.

Q: We have a stock and bill program that seems to work just fine. Would the OrthoRx program replace it?
A: Yes, and our clients tell us the OrthoRx program runs even smoother than a stock and bill, and it also gives you more options, from more manufacturers. We’ll gladly work with your preferred suppliers. Even practices that run their own DME can generally realize improvement in profability using OrthoRx, not to mention the time saved for office and clinical staff who previously dealt with billing, collections, fittings and patient education.

Q: Can we place our own employee in charge of the OrthoRx program?
A: After more than ten years of trying different models, we’ve found that the best results for our clients come from providing a dedicated employee to the program. Our employees are singularly focused on ensuring that your practice achieves maximum efficiency through professional patient, vendor, and insurance company relations.

Q: How much space do we need to allocate to OrthoRx?
A: Space needs are minimized by having a dedicated employee focused on daily inventory and vendor relations. Typically, we can utilize your existing inventory space.

Q: Our practice has several locations. Can we use OrthoRx efficiently?
A: Yes. OrthoRx successfully works with several practices with multiple locations. We’ll be happy to discuss the solutions that are best for your situation.

Q: How do we know if our volume will support the OrthoRx program?
A: The program is customized for each practice, and our staff can quickly help you assess the applicability for your practice. Click here for a free analysis to determine if OrthoRx is right for you, or give us a call toll free at 877.679.6796 to begin a no-cost, no-obligation evaluation of the appropriateness of our program for your practice.

Q: Will this program cost my patients more time or slow down the flow of our clinic?
A: No. In fact, our experience shows that workflow in a practice improves dramatically thanks to our on-site employee and their expertise in fitting and educating patients. The clinic staff is free to see additional patients or focus on other job responsibilities.

Q: What about legalities, reporting, and record-keeping?
A: We take responsibility for staying abreast of regulatory changes, accounting and insurance rules, coding updates, and allowable fee modifications. We are the industry’s number one source for DME program management, which helps us to help your payors understand the business better and handle our accounts faster.

Q: Who manages our inventory?
A: With OrthoRx, we work with your suppliers and vendors and our own sources to create an inventory and management system that meets the specific needs of the practice. Our pre-authorization procedures, relationships with manufacturers and vendors, and knowledge of the insurance process allow for the efficient delivery of a broad range of products to meet both the clinical and post-op needs of your patients.

Q: How much paperwork or staff time is involved for our practice?
A: Each month your administrator will receive detailed financial and management reports. Your existing staff will be free from paperwork and DME billing and collections.